Privacy policy

Last updated: February 17, 2026

ChatResolv operates this website and related services (the “Services”) to provide you, the customer, with a curated experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

By using or accessing the Services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described here.

Personal Information We Collect

When we say “personal information,” we mean information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified information. Depending on your interactions with the Services, we may collect:

  • Contact information: Name, address, email, phone number, billing/shipping address.

  • Financial information: Payment card or account details, transaction details, and payment confirmations.

  • Account information: Username, password, preferences, and settings.

  • Transaction and activity information: Items viewed, added to cart or wishlist, purchases, returns, exchanges, or canceled orders.

  • Communications with us: Customer support inquiries or other messages.

  • Device information: IP address, browser type, operating system, and other device identifiers.

  • Usage information: How you interact with the Services, pages visited, clicks, and navigation patterns.

How We Collect Information

We may collect information from:

  • Directly from you: When you create an account, submit a form, communicate with us, or otherwise provide information.

  • Automatically: Through the use of cookies or similar technologies when you visit or interact with the Services.

  • Third parties: Such as service providers we use to operate the website or provide services.

How We Use Your Personal Information

We use personal information for purposes including:

  • Providing and improving the Services: To fulfill orders, manage accounts, remember preferences, recommend products, and create a better user experience.

  • Marketing and communications: To send promotions, updates, or advertising by email, text, or other channels.

  • Security and fraud prevention: To verify accounts, prevent unauthorized activity, investigate suspicious activity, and maintain a safe platform.

  • Customer support: To respond to inquiries and provide assistance.

  • Legal compliance: To comply with applicable law or legal processes and enforce our policies.

How We Share Your Information

We may share personal information:

  • With service providers who help us operate the Services, including IT, analytics, payment processing, customer support, and fulfillment.

  • With marketing or business partners for promotions and advertising.

  • When required or permitted by law, including legal investigations or to enforce policies.

  • In connection with business transactions, such as mergers, acquisitions, or asset sales.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If a child provides personal information, a parent or guardian may contact us to request deletion.

Security and Retention

We implement reasonable security measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights

Depending on your location, you may have rights over your personal information, including:

  • Access / Know: Request access to the personal information we hold about you.

  • Delete: Request deletion of your personal information.

  • Correct: Request corrections to inaccurate personal information.

  • Portability: Receive a copy of your personal information or request transfer to a third party.

  • Opt-out of marketing: Stop receiving promotional communications or targeted advertising.

You may exercise these rights by contacting us at the information below. We will not discriminate against you for exercising these rights.

Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their privacy or security practices. We encourage you to review their privacy policies before providing any information.

International Transfers

Your information may be transferred, stored, or processed outside your country of residence. Where applicable, we rely on recognized mechanisms to ensure adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent changes.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Email: contact@chatresolv.com